FAQs
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
We have a 15-day return policy, which means you have 15 days after receiving your items to request a return.
To start a return , you can contact us at support@oriaether.com.
If your return is acceptable, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will NOT be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Are any purchases final sale?
- We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
- We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
- Our products are manufactured locally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
- Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.